SecurityMatrix Management Group takes security seriously and complies with all DIN EN 50518 and BDWS standards when deploying personnel and developing security solutions for your site, plant or public area. In addition to industry measures such as entrance security, patrols, armed personnel, investigative work, intervention and traffic control, we also offer a range of administrative services such as comprehensive debt collection and call center operation.
On-Site and Industrial Security
When developing security concepts and implementing solutions at your plant or site, Matrix Management Group ensures that personnel are well-trained, that concepts are equipped with modern technology and that the processes are monitored and documented thoroughly according to all relevant industry standards. Our industrial and site security services include:
Administrative security services available at your site or plant include
Public Facilities
In public parks, on public transport and in other areas designated for community use, public security staff have a great deal of responsibility and must be thoroughly trained, particularly in conflict management and emergency procedures. Matrix Management Group can provide highly-specialized security personnel that
All services provided by MMG comply with the relevant DIN and OHSAS certification and safety standards.
Debt Collection
Organizations recover significant amounts of money from troubled accounts when they create clear and thorough debt collection procedures and implement them in a timely manner. Matrix Management Group can help your organization
Call Center Operations
Matrix Management Group operates a call center for clients that is manned 24/7, even on weekends and public holidays. Our skilled and capable personnel handle incoming and outgoing calls, process complaints, repairs and other requests within 48 hours and provide detailed reporting on a weekly or monthly basis. Our modern and convenient ticketing system gives your organization instant online access to information regarding the status of your tickets from the first contact through to completion. Detailed reporting provides you with complete transparency and is particularly useful for identifying recurring issues and improving customer relations, even for complex organizations with high call volumes.
On-Site and Industrial Security
When developing security concepts and implementing solutions at your plant or site, Matrix Management Group ensures that personnel are well-trained, that concepts are equipped with modern technology and that the processes are monitored and documented thoroughly according to all relevant industry standards. Our industrial and site security services include:
- Entrance gate and access point security
- Patrols
- Traffic control
- Armed personnel
- Investigative work following a breach
Administrative security services available at your site or plant include
- Debt collection
- Call center operation
Public Facilities
In public parks, on public transport and in other areas designated for community use, public security staff have a great deal of responsibility and must be thoroughly trained, particularly in conflict management and emergency procedures. Matrix Management Group can provide highly-specialized security personnel that
- Maintain order in public spaces
- Inspect parking or public transport tickets
- Provide support to passengers or site visitors
- Patrol public areas on foot or by vehicle
All services provided by MMG comply with the relevant DIN and OHSAS certification and safety standards.
Debt Collection
Organizations recover significant amounts of money from troubled accounts when they create clear and thorough debt collection procedures and implement them in a timely manner. Matrix Management Group can help your organization
- Define and implement credit review procedures prior to closing a deal
- Identify troubled accounts
- Introduce structured debt collection procedures
- Contact debtors on your organization’s behalf, assisted by legal services
- Integrate reporting measures
- Train your sales and accounting staff
Call Center Operations
Matrix Management Group operates a call center for clients that is manned 24/7, even on weekends and public holidays. Our skilled and capable personnel handle incoming and outgoing calls, process complaints, repairs and other requests within 48 hours and provide detailed reporting on a weekly or monthly basis. Our modern and convenient ticketing system gives your organization instant online access to information regarding the status of your tickets from the first contact through to completion. Detailed reporting provides you with complete transparency and is particularly useful for identifying recurring issues and improving customer relations, even for complex organizations with high call volumes.
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