Matrix Management Group operates a call center as part of its property management service package that is manned 24/7, even on weekends and public holidays. Our skilled and capable personnel handle incoming and outgoing calls, process tenant complaints, co-ordinate repairs and maintenance work and process other requests. We process tickets within 48 hours and offer repair and maintenance work within two weeks of the initial point of contact. Additionally, MMG provides detailed reporting to clients on a weekly or monthly basis. Our modern and convenient ticketing system gives your organization instant online access to information regarding the status of your tickets from the first contact through to completion. Detailed reporting provides you with complete transparency and is particularly useful for identifying recurring issues and improving customer relations, even for complex organizations with high call volumes.
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